Our client a well-established professional services company is seeking to fill the role of a Customer Service Sales Officer
Roles & Responsibilities:
· Promote the company and all its services over the phone and social media platforms.
· Maintain a high degree of product knowledge and service expertise.
· Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.
· Answering the customer claims and solving problems.
· Promptly handling and resolving customers’ issues while maintaining the set quality standards of customer service delivery.
· Understanding customer needs and providing efficient feedback to the Supervisor.
· Educate and advise customers on the ongoing promotions.
· Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.
· Listening to the customers’ needs and assisting them in making a well informed decision.
· Perform any other assigned duties.
· Excellent Customer Service
· Excellent communication and presentation skills.
· Skilled in negotiation and dealing with complaints.
· Persistent and results-oriented.
· Personal integrity, with a high sense of responsibility and accountability.
· Degree in relevant field
· 3 Years experience in Telesales/ Customer Service sales support in the service industry
· Good command in both English & Swahili
· Excellent communication skills
· Ability to deliver sales presentations/proposals to prospective customers with a successful closing rate
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