Customer Service Sales Officer

Our client a well-established professional services company is seeking to fill the role of a Customer Service Sales Officer

Roles & Responsibilities:

·         Promote the company and all its services over the phone and social media platforms.

·         Maintain a high degree of product knowledge and service expertise.

·         Promote and enhance the company’s reputation by providing professional, prompt and effective assistance to customers.

·         Answering the customer claims and solving problems.

·         Promptly handling and resolving customers’ issues while maintaining the set quality standards of customer service delivery.

·         Understanding customer needs and providing efficient feedback to the Supervisor.

·         Educate and advise customers on the ongoing promotions.

·         Make follow-ups to ensure that escalated customer issues are resolved in a timely manner.

·         Listening to the customers’ needs and assisting them in making a well informed decision.

·         Perform any other assigned duties.

Key Attributes:

·         Excellent  Customer Service

·         Excellent communication and presentation skills.

·         Skilled in negotiation and dealing with complaints.

·         Persistent and results-oriented.

·         Personal integrity, with a high sense of responsibility and accountability.

Qualifications:

·         Degree in relevant field

·         3 Years experience in Telesales/ Customer Service sales support in the service industry

·         Good command in both English & Swahili

·         Excellent communication skills

·         Ability to deliver sales presentations/proposals to prospective customers with a successful closing rate

Qualified interested candidates to share their CVs ASAP via careers@frank-mgt.com CC frank.vacancies@yahoo.com.
Position is very urgent, hence vacant until closed.
 
Note: Only shortlisted candidates will be contacted